Return & Refund Policy

Because our products fall into two categories — general-use devices and personal-contact wellness items — two different return paths apply.

Category A — Eligible for 60-Day Return

Applies to: RecoverPro40B, GlowMini60Pro, GlowE300, Solaris9 BK300 Executive Edition, LUFAMAX 1800, LUFAMAX 4800, LUFAESPRO 3000, and any other full-body panel not listed under Category B.

• 60 days from the date of delivery to request a return.
• Like-new condition required: unmarked, fully functional, with all original accessories, cables, manuals, and packaging.
• A 15% restocking fee applies to approved returns, deducted from the refund. This fee covers inspection, sanitization, and refurbishment so the returned unit meets the same standard as new.
• Return shipping is the customer's responsibility. Use a trackable, insured method — LUFALIGHT is not responsible for items lost or damaged in transit back to us.
• RMA required. A Return Merchandise Authorization must be issued before shipping any item back; returns received without a prior RMA will not be accepted.
• Refunds are issued to the original payment method within 5–7 business days of the return passing inspection.

Category B — Final Sale Once Opened

Hygiene & personal-contact items. Applies to: GlowEM04, BeauMask, BeauMask + BeauNeck-Décolleté, VitalityPro PEMF Mat, LUMENOVA PRO, AuraDome, and ProStand.

Order Cancellations

Orders may be cancelled free of charge within 24 hours of purchase, provided the order has not yet shipped. Contact us immediately at lufalight@gmail.com with your order number.

Exchanges

We do not process direct exchanges. To exchange a product, return your eligible item under the Category A process above and place a new order for the item you'd like instead.

Damaged or Defective on Arrival

If your item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery at lufalight@gmail.com with photos or video of the issue. We will arrange a free replacement or repair at no cost to you — no restocking fee applies to verified defects.

How to Start a Return

1. Email lufalight@gmail.com with your order number and reason for return.
2. We'll confirm eligibility and issue your RMA (Return Merchandise Authorization) with return shipping instructions.
3. Ship the item back within 14 days of receiving your RMA using a trackable, insured carrier.
4. Once received and inspected, we'll process your refund within 5–7 business days.

Questions about a specific product's return eligibility? Contact us at lufalight@gmail.com — we're happy to help before you buy.

United States Returns & Duty Refunds

For orders shipped to the United States, returns are facilitated through our international commerce partner, Global-e — instructions will be provided in your order confirmation email, or you can contact lufalight@gmail.com to begin the process. If your return is approved under the eligibility rules above, any duties and import taxes collected at checkout will be refunded in accordance with Global-e's return process, together with the product price, less any applicable restocking fee. Return shipping instructions and timelines for US orders may differ slightly from domestic Canadian returns; exact steps will be included with your RMA.

Warranty

All LUFALIGHT products carry a manufacturer's warranty against defects in materials or workmanship under normal use. No registration required — coverage begins automatically on the purchase date. Warranty length varies by product:

The warranty does not cover damage from misuse, unauthorized modification, or normal wear and tear. To file a warranty claim, contact us with your order number and a description (plus photos, if applicable) of the issue.

Questions?

Our support team is happy to help with any shipping, return, or warranty question. Reach us at lufalight@gmail.com, Monday–Friday.